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Customer Service

Product Descriptions and Prices

Product descriptions and prices are made to be as accurate as possible. However we do not warrant that product descriptions or other content of this site is accurate, complete and error-free. CB Radios Ayr reserves the rights to alter product descriptions and product prices with out giving prior notice to potential or existing customers. We also reserve the rights to update an error on a price on orders already processed; in this case the customer will be contacted as soon as possible.

Shipping & Delivery

Cost to deliver to UK is calculated by weight as detailed below.  Delivery time is between 3-5 working days. Please note that Islands and Northern Ireland may incur extra charges due to weight or size of order. If a surcharge is needed a member of staff will contact you regarding this to arrange additional payment. Items for delivery within UK are sent Royal Mail Recorded or by courier. Please note that a signature will be required.

 

Parcel Weight Postage Cost
Under 250g £2.50
Between 250g - 1Kg £4.50
Between 1Kg - 2Kg £5.00
Over 2Kg £8.50


We are able to offer an express postage service. Delivery to mainland UK will be charged £8.50 and sent using UK Mail Next Day Delivery Service. Delivery to Islands and Northern Ireland will be charged £12.50 and sent using DHL or Parcelforce 48 hour delivery service. Please contact a member of staff if you wish to upgrade your delivery service.

Returns & Replacements

If you change your mind you may return goods in their original condition and packaging at your expense for a refund. Any refund due will be paid in British Pounds Stirling. Shipping costs will not be refunded. In the event that you return goods, it is your responsibility to ensure that the carrier you use to return the goods will compensate you for any damage/losses caused during transit as we can not accept responsibility for and/or give a refund for goods damaged or lost in transit. All returns must reach us no later than 14 days after the day you receive them to qualify for a refund.

Payment, Pricing & Promotions

Payment is in British Pounds Sterling and for all countries out with the UK the exchange rate at the time of payment/refund transfer will apply. Please note this may vary from the time of order. We do not retain details of your credit card information as all transactions are directed through PayPal or Retail Merchant Services and their terms and conditions will apply to all payments/refunds. We accept payment by Cheque and Postal Orders made payable to "CB Radios Ayr". Postal Orders should be uncrossed. Please be advised order will only be dispatched once payment has cleared. We are able to accept payments using the following cards: Mastercard, Visa, Switch, Diner Card and Solo. 

Damages

All goods are inspected by us prior to dispatch and leave our premises in perfect condition. All goods also carry a guarantee against manufacturing defects that is valid for 30 days from the date of purchase. This excludes CB Radios as these are supplied with a 1 year manufacturing guarantee which you will need to return to us should it be necessary. You should inspect your goods immediately on delivery and notify us by e-mail without delay of any damages/losses. under no circumstances can we accept responsibility for goods that have not been inspected by you prior to accepting them from our carrier as having been received in good condition. If there is any sign of damage to packaging you should ensure that the contents are carefully checked for damage and loss and ensure that any such damage and/or losses is recorded in writing by the carrier at the time of delivery. We advise that signed documentation from the carrier noting damage and/or losses should be requested by you, and retained by you. We may request a copy of the documentation from you as it may be required by us when submitting a claim to our carrier for damages. You will receive a replacement for any item that has been damaged or lost in transit to you provided you have not accepted your order as complete and/or received in good condition as under these circumstances neither we or our carrier will accept any responsibility for damage or loss. If you do not inspect your order at the time of delivery please ensure that it is noted by the carrier otherwise they will not accept responsibility for goods damaged or lost in transit. 

Privacy & Security

Any personal details you provide us with to enable us to process your order are for our own use. We do not pass your details to third parties. We may contact you in the future with special offers by e-mail if you wish NOT to receive these please send an email to info@cbradiosayr.co.uk 

Copyright

All content on this site including text, graphics, logos, images etc is the property of CB Radios Ayr and its suppliers and is protected by copyright laws.

 Disputes

In the event that an un-resolvable disagreement arises between the vendor and the purchaser, all disputes will be resolved subject to the terms and conditions as laid down by Scottish Law and, where no agreement can be reached, shall be settled in Scotland within a Scottish Courtroom with the total exclusion of the laws and courtrooms in all other countries.